Vegashero handles the information you provide when you contact our editorial team and the technical information generated as you use this website. This policy explains what information we receive, why we use it, who may receive it and the control you have over it under UK data protection law.
Who is responsible for your data
Responsibility for data handled through this site sits with the site operator. We use the information submitted through our contact channel to answer questions about the content published by Vegashero and to maintain an accurate record of correspondence.
We keep editorial enquiries separate from account activity. If your question concerns a personal account, balance, deposit or withdrawal, you should use the operator’s support channels rather than send account information to this site.
Information we receive from you
When you email us, we may receive your name, email address, the content of your message and any attachment you choose to send. Please avoid including identity documents, account passwords, card details or banking information in an editorial enquiry.
Our hosting and security systems may also record technical information such as your IP address, browser type, device information, approximate location, pages visited and the date and time of your visit. This information helps us maintain the website, investigate errors and understand how its pages are used.
Why we process information
We process correspondence so we can answer questions, correct inaccurate content and respond to requests concerning this site. Technical information is used for security, troubleshooting, capacity planning and aggregate analysis of website use.
Where processing depends on your consent, such as optional analytics or advertising cookies, you can withdraw that consent through your browser controls. You may also ask us to delete or restrict the handling of personal information associated with an enquiry.
Our lawful grounds
We rely on the appropriate lawful grounds for each activity, including performing a request you have sent us, complying with legal obligations, protecting the security of this website and pursuing our legitimate interests in operating and improving the service. Consent forms the basis for processing that is marked as optional.
We do not use an editorial enquiry to build advertising profiles about casino or sports-betting activity. Information submitted to us is used for the purpose for which it was supplied.
Who else receives your information
Service providers may process information on our behalf for hosting, email delivery, security, analytics or advertising. They receive only the information needed to perform their contracted service and act under their own data-protection obligations.
We may also disclose information where the law requires it, to protect the security of the site, or in connection with a genuine request from a competent authority. We do not sell personal information.
International transfers may take place where a service provider operates outside the UK. Where required, those transfers are supported by an appropriate safeguard such as an adequacy regulation or standard contractual clauses.
Your UK GDPR rights
You may ask us for access to your personal information, correction of inaccurate records, deletion, restriction of processing, a portable copy, or an objection to processing based on legitimate interests. Where consent was the basis for processing, you may withdraw it at any time.
Send your request to [email protected]. We may ask for enough information to identify your correspondence. You may also complain to the Information Commissioner’s Office at ico.org.uk.
How long information is kept
Editorial correspondence is retained only while it is needed to deal with the enquiry, maintain relevant correspondence records and meet applicable legal requirements. Technical logs are retained for the period required for security, troubleshooting and the operation of the website.
Information is deleted or anonymised when its operational purpose has ended, unless we need to retain it for a legal reason or to resolve a dispute. Retention periods are reviewed as our systems and responsibilities change.
Children and shared devices
This website is intended for adults aged 18+. We do not knowingly collect personal information from children. If a shared device may be used by someone under 18, use parental-control software such as Net Nanny or Qustodio and keep financial or account information out of shared browser sessions.
Changes to this policy
We may update this privacy policy when the website, our service providers or legal obligations change. The date below shows when the current version took effect. A revised version will be published on this page with its effective date.
Last updated: 26 March 2026. Questions about this policy or an editorial enquiry can be sent to [email protected].
This site is for players aged 18 and over (18+) only. If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.